Support
Help center and real human assistance
English / Hindi / Punjabi support for booking updates, departure questions, vouchers, and receipts.
How we support your tour journey
Use this page to find booking guidance, contact channels, and support policies before and after purchase.
For existing reservations, keep your booking reference ready so our team can verify documents quickly.
Support categories
Booking Changes
Find practical guidance and next steps for this topic.
Luggage and Packing
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Pickup and Meeting Details
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Payment and Receipt
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Travel Documents
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Meal and Family Requests
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Contact methods
Phone
+1 (647) 555-0186
Daily 08:00-22:00 (Toronto time)
+1 (647) 555-0191
Daily 09:00-21:00 (Toronto time)
support@mahasky.com
Response in 2-6 hours
Frequently asked questions
How do I find an existing booking?
Use Manage Booking with your booking reference and email to view booking status, voucher links, and support guidance.
How do I change a booking?
Use your booking confirmation details, then contact support to confirm change rules and any fare difference.
Where can I download vouchers and receipts?
Use your booking confirmation page links, or contact support if you need your voucher and payment receipt reissued.
Can I get Hindi or Punjabi support?
Yes. Hindi and Punjabi support is available during booking and post-booking service windows.
Do I pay on Mahasky directly?
Checkout is a secure review page. Final payment is completed on a trusted third-party payment page.
Can you support Indian or Jain meal needs?
Yes. We can note Indian, vegetarian, and Jain meal preferences in supported tour bookings.
Need booking-specific help?
Use your booking reference and email in Manage Booking first, then contact support if needed.